Returns and refund policy

14-day return window

Customers may request a return within 14 calendar days after delivery. To start a return, contact support@autoflyn.com with the order number before sending anything back. Support will provide the applicable return method and address for the relevant SKU and warehouse.

Return condition and costs

Eligible items must be unused, unmodified, in resalable condition and returned with original packaging. Used or worn consumable components, products with unauthorised modification, or items damaged after delivery are not eligible unless the issue is verified as a defect on arrival. For change-of-mind returns, the customer is responsible for return postage. We do not charge a restocking fee on an approved eligible return.

Incorrect, damaged or missing items

Please report an incorrect, damaged or missing item promptly and include the order number and clear supporting photographs where appropriate. After review, we may provide a replacement, reshipment or refund as appropriate. Return shipping for a verified fulfilment error or verified arrival defect is handled by AutoFlyn.

Cancellations and refunds

An order may be cancelled for a full refund before it has been dispatched. Approved refunds are issued to the original payment method within 7 business days after approval. A bank or payment provider may require additional time to post the credit.