Returns and refund policy

Last updated: October 9, 2026

This policy applies to purchases made from AutoFlyn at autoflyn.com, operated by SEN NING TRADING LIMITED.

Returns within 14 days

You may request a return within 14 calendar days after your order is delivered. Email support@autoflyn.com with your order number, the item you wish to return and the reason for your request. Contact us before posting a return.

For a change-of-mind return, the item must be unused, unmodified and in resalable condition, with its original packaging and all included accessories. Please retain the packaging until you have checked your order.

How to return an item

1. Send your request to customer support within the return window.
2. We will review the request and provide the return instructions and the return address assigned to your item and its fulfilment warehouse.
3. Pack the approved item securely, include your order number and retain your postage receipt and tracking details.
4. We will inspect the returned item and email you the outcome and any refund confirmation.

Our Hong Kong business correspondence address is not a general returns depot. Do not send a parcel there unless our return instructions specifically tell you to do so.

Return postage and fees

For a change-of-mind return, you pay the return postage. We do not charge a restocking fee on an approved eligible return. For a verified fulfilment error or a verified defect present on arrival, AutoFlyn will arrange or cover the necessary return shipping; contact us first so we can confirm the method.

Damaged, incorrect or missing items

Check your parcel when it arrives. If an item is damaged, incorrect or missing, contact support@autoflyn.com promptly with your order number and a description of the issue. Photographs of the item, packaging and shipping label help us investigate, where available.

After reviewing the issue, we will arrange an appropriate remedy, such as replacement, reshipment or refund. Please do not continue using a product that appears damaged or unsafe. Reporting promptly helps us resolve the issue but does not remove any rights you have under applicable consumer law.

Consumables, modifications and use

Used or worn bands, pouches and other consumable components, products modified without authorisation, and damage caused after delivery are not eligible for a change-of-mind return. These conditions do not exclude a remedy for a manufacturing defect, an item that does not match its description or another issue covered by mandatory consumer rights.

Cancellations and exchanges

You may cancel an order for a full refund before it has been dispatched. Email us as soon as possible with your order number. Once dispatched, the order follows the return process above. If you want a different model or kit, contact us before placing another order so we can confirm availability and the appropriate return or replacement process.

Refund timing and payment method

Approved refunds are issued to the original payment method within 7 business days after approval. We will confirm the refund amount and any partial refund explanation in writing. Your bank or payment provider may need additional time to post the credit. If you have not received the refund after the expected posting period, contact us with your order number.

Your consumer rights

This policy does not limit any mandatory cancellation, defect, refund or other consumer rights that apply to your purchase. Where applicable law provides greater protection, that protection takes priority.

Related information: Shipping policy · Contact information · Terms of service.